Privacy Policy
  1. Personal information
    1. If the User wishes to use any of the Services, the Service Provider will collect certain information regarding the User, including Personal Information.
    2. Any Personal Information provided by the User to the Service Provider:
      1. may be used by the Service Provider:
        1. to operate, maintain, and improve the features and functionality of the Site and/or the Services;
        2. for internal non-marketing or administrative purposes;
        3. to provide information to the User about updates and new Services;
        4. to process billing and collection of any fees;
        5. to meet the Service Provider’s legal and regulatory obligations in terms of the Applicable Laws.
      2. will not:
        1. be used by the Service Provider to send commercial or marketing messages to the User without the User’s prior consent;
        2. be sold, shared, made available or transmitted to any third parties, without the User’s consent.
        3. through the User’s Account is stored by the Service Provider on a secure server maintained and operated by third party service providers.
  2. Cookies
    1. To make the User’s experience more convenient, the Site uses cookies that require acceptance by the User’s web browser software.
    2. If the User does not wish to accept a cookie, the User is able to configure the User’s web browser software to enable the User to decline a cookie that is to be sent to the User.
    3. Please note that if the User configures the User’s web browser software to decline cookies, the Site (and/or the Services) will not function as intended.
  3. Disclosure of personal information
    1. To comply with legal and regulatory requirements in rendering the Services, the Service Provider may be required to disclose information about the User and/or the User’s Account to the following third parties, namely:
      1. the Service Provider’s agents, affiliates and/or professional advisors;
      2. the service providers assisting the Service Provider in processing or otherwise fulfilling Transactions and/or providing the Services;
      3. law enforcement, regulatory and governmental agencies.
    2. Security of the User’s personal information
      1. The Service Provider shall take appropriate and reasonable technical and organisational measures to prevent the loss of, damage to or unauthorised destruction of Personal Information and the unlawful access to or processing of such Personal Information.
      2. The Service Provider shall take reasonable steps to identify all reasonably foreseeable internal and external risks posed to the Personal Information under the Service Provider’s possession or control and establish and maintain appropriate safeguards against any risks identified.
      3. The Service Provider shall notify the User of any security compromises or suspected security compromises in relation to the Personal Information of which it becomes aware or suspects, immediately on becoming so aware or forming such a suspicion.
  4. Retention of personal information
    1. The Service Provider will retain the User’s Personal Information in compliance with the Terms of Service for the duration of the User’s Transactions, and thereafter for such period as may be necessary to protect the interests of the Service Provider and its stakeholders, and as required by the Applicable Laws.
  5. Incomplete personal information
    1. When indicated as being a requirement by the Service Provider, it is obligatory to provide the User’s Personal Information to the Service Provider to enable the Service Provider to process the User’s application for use of the Services.
    2. Should the User decline to provide such obligatory Personal Information, the Service Provider may decline to provide access to the Services to the User.
  6. User’s right to access and update personal information
    1. The User has a right to access the User’s Personal Information held by the Service Provider, by contacting the Service Provider. The Service Provider will take steps to verify the User’s identity before fulfilling the User’s request.
    2. If there are any changes to the User’s Personal Information or if the User believes that the Personal Information the Service Provider have about the User is inaccurate, incomplete, misleading or not up-to-date, the User must inform the Service Provider accordingly.
    3. The Service Provider may use its discretion in allowing the corrections requested and/or may require further documentary evidence of the new information to avoid fraud and inaccuracy.
  7. Revisions to this Privacy Policy
    1. This Privacy Policy may be revised from time to time by the Service Provider in its sole discretion, on the terms of clause 21 of the Terms of Service.